Conversation Analytics
Real-time metrics, AI performance indicators, and lead conversion channels.
Total Conversations
18,432
▲ 12.5% prev. period
New Leads
2,184
▲ 8.7% prev. period
Ai Resolution Rate
81%
▲ 6.3% prev. period
Avg Response Time
14 sec
▼ -2 sec prev. period
Avg Conversation Time
4.3 min
▼ -0.6 min prev. period
Human Transfer Rate
12%
▼ -2.1% prev. period
Satisfaction Score
4.8 / 5
▲ 0.2 prev. period
Conversations by Provider
18,432Total
WhatsApp42%
Facebook25%
Instagram18%
Telegram9%
Voice Calls4%
Email2%
Messages by Hour
00:0006:0012:0018:0024:00
Messages by Day
Mon
2,621
Tue
2,987
Wed
3,284
Thu
3,102
Fri
3,521
Sat
1,812
Sun
1,305
Top Questions
| Rank | Question | Times |
|---|---|---|
| #1 | Price? | 3,210 |
| #2 | Store hours? | 2,780 |
| #3 | Shipping cost? | 2,501 |
| #4 | Is it available? | 2,120 |
| #5 | Payment methods? | 1,970 |
| #6 | Warranty? | 1,320 |
| #7 | Delivery time? | 1,114 |
| #8 | Can I return it? | 908 |
AI Performance
81%Resolved
Answered Automatically82%
Transferred11%
Not Answered7%
Conversation Sentiment
Positive68%
Neutral24%
Negative8%
Avg Response time
WhatsApp6 sec
Facebook11 sec
Instagram13 sec
Telegram5 sec
Voice Calls2 sec
Geographic Distribution
Mexico61%
USA19%
Colombia8%
Spain6%
Other6%
Audience Demographics
18-2412%
25-3442%
35-4427%
45-5413%
55+6%
Gender
M: 46% F: 51%
Conversation Volume Over Time
May 12May 26Jun 9
Top Unanswered Questions
| Question | Times |
|---|---|
| Do you ship internationally? | 162 |
| Is there financing? | 104 |
| Can I customize it? | 89 |
| Do you have a physical store? | 74 |
| How do I track my order? | 63 |
AI Helper
Key Customer Topics
deliverypriceshippingorderavailablesupportproductwarranty
Channel Comparison
| Channel | Convs | Avg Resp | AI Res | Leads |
|---|---|---|---|---|
| 8,210 | 5 s | 89% | 1,240 | |
| 4,230 | 10 s | 82% | 832 | |
| 3,180 | 12 s | 78% | 612 | |
| Telegram | 1,020 | 4 s | 91% | 221 |
| Voice Calls | 612 | 2 s | 74% | 103 |